Are there any cooking instructions provided with my order?
PDF cooking guides for each product are attached to your email
order confirmation. Alternatively, you can find these attached on
the product page of our website to download which are all still
live under the Christmas section here.
When are you delivering and how much is Christmas
Our Christmas range is available for delivery from Wednesday,
December 1st until Friday, December 24th, subject to availability
of delivery slots and availability of produce. There is no delivery
charge on weekday deliveries up until December 20th on all orders
over £40. Weekend surcharges apply. Orders under £40 will be
subject to our standard weekday delivery charge of £5.95.
Deliveries on the 20th and 21st of December will be subject to a
premium delivery charge of £7.95 under £40 or £3.95 under £40, and
on the 22nd, 23rd and 24th of December will be subject to a premium
delivery charge of £10.
Highland and Island/48 hour postcodes will remain to be charged
£14.45 throughout the Christmas period.
Click & Collect is free from our Cut by Farmison & Co
shop in Ripon.
Can I change my order date or cancel my order?
We need at least 7 days notice before the despatch date (usually
the day before your scheduled delivery), to amend or cancel any
orders. This may be subject to delivery charges, depending on when
you would like to move your order to. These restrictions are due to
the volume of orders we are processing and availability of produce,
as well as to protect our local independent farmers & butchers,
who work around the clock to deliver fresh meat to all our
customers for christmas and often rear and then cut fresh to
When is the latest I can place my order?
We plan to keep the Christmas shop open until as late as
possible to cater for any last minute orders, for deliveries up
until the 24th of December. However if we run out of delivery slots
and stock we may close the shop early. We recommend placing your
order as soon as possible to avoid any disappointment.
Is your meat fresh?
All our Christmas meat is delivered fresh excluding products
I've just recieved my order but some items are missing?
If you have placed a large order, or have ordered a goose or
turkey, it is likely that your order will be delivered in two
boxes. They should both be delivered on the same day. If you
believe you've recieved your full order and items are still
missing, do contact our Customer Care team and we will look into it
Can I add to my order?
Yes, you can, as long as you leave us enough notice before your
despatch date! You can get in touch with customer care at
[email protected] or call 01765 824050, or if you're on your
mobile, you can click the WhatsApp icon to chat.
How will my order be delivered and can I track delivery?
Your order will be delivered by our trusted and carbon neutral
courier DPD. You will receive DPD notifications on the day of
delivery with your 1 hour allocated time slot. You can also log in
to the DPD app or website to track your order.
Are your products free-range?
All of our Christmas centrepieces are free range. Please click
into each product to find out more about how we rear our herds and
flocks, and how the meat was prepared.
There are a few black feather quills in my turkey, is this
Please do not worry, this is completely normal with our turkeys.
The feathers are a sign of a truly artisanal bird that has been
hand finished using a wax plucked process as opposed to a mass
production, wet pluck process. This gives you a much better quality
bird. The white turkeys that you will find at the supermarket has
just as many but because they have a white pigment you cannot see
They are harmless and most of any that may be left will shrivel
up during cooking. As we hand pluck it is impossible to remove each
and every one, please don`t ruin your Christmas day with tweezers
trying to remove them!
My turkey gravy is slightly discoloured?
You might notice a slight green tinge to our festive turkey
gravy. This varies from batch to batch and is by virtue of the fact
we use only natural whole vegetable ingredients to make our gravy.
The natural particles of the vegetables colour the gravy. As long
as the packet is within date, this is perfectly safe to eat!
What is extra matured beef?
We dry age all of the beef centrepieces in our Christmas range
for a minimum of 32 days. Extra matured refers to a longer period
of ageing, for example 45 or 60 days, a process which requires more
resources but results in deeper flavour and greater tenderness. You
can learn more about dry aged beef here.
What is the shelf life on my meat?
Each product is listed with a minimum shelf life. Please click
into each product to note the listed shelf life - please keep this
in mind when placing your order! Always refer to the use by or best
before date that is shown on the product packaging.
I'm in North Yorkshire! Can I order for Christmas at your shop
Yes, you can come by and chat to our Master Butcher or team
about what to order for Christmas. Please see our special opening hours
here. They'll be able to process your order for you in
store. Our range will start to be stocked in Cut from 13th
December, so if you want to get your Christmas food early to freeze
or enjoy, please come by and say hello.