Frequently Asked Questions
Need some information? Browse the sections below for answers to our most Frequently Asked Questions. If you can't find what you need, please drop us an email using the 'leave a message' button or call us on 01765 824 050
Farmison & Co COVID-19 Update
Is your packaging recyclable? Am I able to request a specific product size?
Are your products free range? Do your products contain nitrates?
Do you deliver outside the UK? I have a gift code but it is not working
How long will my order take to arrive? Where do you source your meat from?
Are your chickens free range? Are your products gluten free?
How do you deliver? How many ribs are there in the forerib?
What is the difference between the tomahawk steak and côte de boeuf? Are your deliveries carbon neutral?
Do you offer next day delivery?
We are still taking orders – if you move through the checkout, you’ll find our nearest delivery slots available. We’re constantly reviewing to ensure we free up slots where possible.
During this period of uncertainty, we have updated our terms & conditions slightly to help us deal with the demand and to ensure that we can continue to feed the nation. You can review these terms and conditions here.
Our customer team are experiencing extremely high volumes of calls. Please bear with the team and only contact if urgent. There is currently a 48 lead time on the team getting back to you. We’ve also turned off our voicemail, so please write to us at email@example.com with your enquiry if it cannot wait.
We’ve scaled up our resource with a focus on hiring from the local community who are in need of work - we’ve hired over 20 people in the last 2 weeks (if they’ve been made redundant/own business which has closed).
We’ve upscaled our operation to 24 hours, 7 days a week.
We’ve moved from delivering 6 days a week to delivering 7 days per week.
We’ve revised our range to ensure we can scale up, and to help our suppliers deal with demand and forecast stock more effectively – this includes considering carcass balance so as we scale up, our waste remains negligible.
We’re offing 25% NHS discount. If you work for the NHS, we want to help make it easier for you to get meat delivered to your door. If you’d like a 25% off code, please email us at firstname.lastname@example.org for your NHS discount code.
We’re supporting our employees with safe working conditions, working from home where possible & stopped all visits to our offices.
The box, wood wool and ice cells are all fully recyclable. However, it depends on your local authority as to whether they accept the Polystyrene boxes. Many of our customers have become quite creative with their boxes and have used them for many things including cool boxes, storage or planters. We are constantly reviewing our packaging as our business grows, to make it easier for our customers to recycle – a plastic-free future is what we’re aiming for. We’ll keep our customers updated as this develops.
F&Co offer a bespoke cutting service. If there is something on our website that you like the look of, but require a different weight to the one advertised or you have read or heard about, then please do get in touch with us and we will do our best to fulfil your requirement. A £10 butchery charge may apply. Email us at email@example.com
The short answer is yes. Our meat is not your usual fare: from field to fork, everything has been crafted to ensure that you’ll be getting the very best produce that money can buy. The heritage breeds that we offer are native to the British Isles and thrive by grazing in luscious pastures in the north of England, left to grow at their own pace. This is evident in the depth of flavour of the meat.
We are currently working on finding an alternative to nitrates, which are used in the lion’s share of today’s bacon curing processes. They are used to preserve the product. All ingredients can be found on the website by clicking on the "Product Ingredients and Allergens" tab on each web page. We will, of course, ensure our customers are updated on this development process.
We do ship orders outside of the UK – including The Netherlands, Poland and France – but not yet to the USA. Shipments are subject to trading terms within your country. For international orders, we request an email stipulating the products required, along with the delivery address and instructions. We can then build a delivery quote and place the order for you. We use TNT as a courier and they operate a next day delivery service, subject to location.
If you are trying to enter a gift code and it doesn’t work, we recommend, as a first port of call, that you refresh the web page. If this still doesn’t work, then please do contact Customer Care on 01765 824 050 and we will be happy to help.
Our crafted Butchery is cut to order. Within mainland UK, the earliest arrival times are as follows:
Orders Placed Monday, Arrive on Wednesday
Orders Placed Tuesday, Arrive on Thursday
Orders Placed Wednesday, Arrive on Friday
Orders Placed Thursday, Arrive on Saturday
Orders Placed Friday, Arrive on Monday
Orders Placed Saturday, Arrive on Monday
Orders Placed Sunday, Arrive on Tuesday
Otherwise, we guarantee delivery within 72 hours and this includes the Highlands and Islands.
All our produce is sourced from across the UK using the finest artisan farmers specialising in heritage breeds. These animals are reared on lush pasturelands and enjoy a high level of animal husbandry.
Our whole chickens are from Loose Birds and have a completely free range existence on a farm at the edge of the North York Moors. Individual cuts come from herb fed birds, who as well as being free range, enjoy a diet of various herbs which adds to their delicious taste.
All of our fresh meat produce is Gluten free. Our oven ready products, such as sausages, burgers and meatballs do not currently qualify as Gluten free. They are produced in a kitchen area where ingredients containing gluten are present, stored and handled, and are processed using the same equipment. Although we do adhere to a production schedule and clean equipment between the production of different recipes, we cannot eliminate the possibility that products may contain traces of gluten. Therefore, we are unable to declare any of our chef prepared products as gluten free, even if they do not include an ingredient that contains gluten.
We currently use DPD as our delivery courier. Your delivery will arrive in an insulated box, does not have to be signed for and will keep cool for up to 72 hours unopened. During the ordering process you will be asked to provide delivery instructions for the driver to deliver your order to should you not be home to accept it.
We work on the general basis of 1 rib to 1kg, so, for example, a 3.2kg joint will contain 3 bones, but sometimes 4, depending on the size of the animal.
Our Tomahawk Steaks have a longer bone than the Côte De Boeuf.
All of our deliveries to you are carbon neutral. DPD's 'Driving Change' is helping reduce emissions year-on-year by investing in hundreds of EV vehicles each year to decarbonise their fleet, as well as investing in Smart Urban Delivery and Innovative Entrepreneurship strategies. To offset remaining emissions, DPD finance renewable and cleaner energy production projects by purchasing carbon credits.
We offer Next Day Delivery on orders placed before 1pm between Sunday - Friday for delivery on Monday - Saturday. For Next Day Delivery we charge £7.50. Please note: Next Day Delivery orders cannot be amended or cancelled once placed. Unfortunately, we cannot offer Next Day Delivery to the Highlands & Islands. Due to demand, there may be occasions where our cut off time changes. Next Day Delivery costs may vary on Saturdays and at Peak Times such as Christmas and Easter.