We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
Complaints in respect of service will be reviewed by our customer services department and we promise to respond to you within 1 working day whenever possible.
Complaints in respect of the quality of the goods you receive will be forwarded to our Development Chef for review and we promise whenever possible to respond to you with 2 working days.
Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a farmison.com voucher to the value of the goods that have fallen short of your expectations.