Customer Care

Christmas Customer Care Opening Times

Monday 24th - 9am - 12noon
Tuesday 25th - CLOSED
Wednesday 26th - CLOSED
Thursday 27th - 9am – 6pm
Friday 28th - 9am - 6pm
Saturday 29th - 9am - 1pm
Sunday 30th - CLOSED

Monday 31st 9am - 6pm
Tuesday 1st Jan - CLOSED
Wednesday 2nd Jan - 9am - 6pm
Thursday 3rd Jan - 9am - 6pm
Friday 4th Jan - 9am - 6pm
Saturday 5th Jan - 9am - 1pm

We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.

Complaints in respect of service will be reviewed by our customer services department and we promise to respond to you within 1 working day whenever possible.

Complaints in respect of the quality of the goods you receive will be forwarded to our Development Chef for review and we promise whenever possible to respond to you with 2 working days.

Unfortunately, we are unable to accept the return of any produce delivered to you. However, if the goods ordered by you do not meet your satisfaction, we will either replace the product, send a voucher to use against a future order or refund you in full.